Returns and Refunds Policy – Prime Container Sales
At Prime Container Sales, customer satisfaction is important to us. We strive to provide quality shipping containers and related services that meet customer expectations. This Returns and Refunds Policy outlines the terms, conditions, and procedures regarding returns, cancellations, exchanges, and refunds for products and services purchased through Prime Container Sales. By purchasing products or services from our company, you agree to the terms described in this policy.
Return Eligibility
Due to the nature of shipping containers, custom modifications, transportation logistics, and heavy equipment handling, not all products may qualify for returns or refunds. Customers are encouraged to carefully review product descriptions, dimensions, specifications, condition details, and delivery requirements before completing a purchase.
Returns may only be considered under certain circumstances, including situations where the delivered product significantly differs from the agreed description, arrives with substantial undisclosed damage, or was delivered incorrectly due to an error caused by Prime Container Sales. Any return request must be submitted within the time period specified in this policy.
Products that have been customized, modified, altered, specially ordered, or damaged after delivery may not qualify for return or refund approval.
Inspection Upon Delivery
Customers are responsible for inspecting products immediately upon delivery or pickup. Any visible damage, delivery issues, shortages, or discrepancies should be reported to Prime Container Sales as soon as possible. Customers may be asked to provide photographs, videos, delivery documentation, or other evidence to support claims regarding damaged or incorrect products.
Failure to inspect and report issues within a reasonable timeframe may limit or prevent eligibility for returns, replacements, or refunds.
Non-Returnable Items
Certain products and services are considered non-returnable, including but not limited to:
- Custom-modified shipping containers
- Containers sold “as-is”
- Special order products
- Clearance or discounted items
- Containers altered after delivery
- Products damaged due to customer misuse or improper handling
- Delivery, transportation, lifting, or installation services already completed
Prime Container Sales reserves the right to determine whether a product qualifies for return eligibility.
Return Request Process
Customers requesting a return must contact Prime Container Sales using the contact information provided on our website. Return requests should include the customer’s name, order number, delivery details, product description, and a detailed explanation of the issue. Supporting documentation such as photos or videos may also be required.
Return requests are reviewed on a case-by-case basis. Approval of a return request does not guarantee a full refund, as deductions for transportation, handling, restocking, damages, or other applicable costs may apply.
Customers must not return products without receiving written authorization from Prime Container Sales.
Refund Policy
Approved refunds may be issued when Prime Container Sales determines that a refund is appropriate based on the circumstances of the order. Refund amounts may vary depending on the condition of the returned product, cancellation timing, transportation expenses, customization work completed, and other associated costs.
Refunds may be issued to the original payment method used during the purchase unless otherwise agreed upon. Processing times for refunds may vary depending on banks, payment processors, and financial institutions.
Prime Container Sales reserves the right to deny refund requests if products have been damaged after delivery, improperly used, altered, or returned in unacceptable condition.
Shipping and Transportation Costs
Shipping, delivery, transportation, crane, lifting, storage, relocation, and handling fees are generally non-refundable unless otherwise stated in writing. Customers may also be responsible for return shipping or transportation costs associated with approved returns.
If a return is approved due to an error caused by Prime Container Sales, reasonable return transportation costs may be covered or reimbursed at our discretion.
Order Cancellations
Customers may request order cancellations before products have been shipped, delivered, customized, or prepared for dispatch. Cancellation approval depends on the status of the order and operational costs already incurred.
Orders involving custom modifications, reserved inventory, special purchases, or transportation scheduling may be subject to cancellation fees, administrative charges, or non-refundable deposits.
Prime Container Sales reserves the right to cancel orders due to inventory shortages, pricing errors, payment issues, suspected fraud, or circumstances beyond our control. In such cases, customers may receive a refund for eligible amounts already paid.
Exchanges and Replacements
In some situations, Prime Container Sales may offer product exchanges or replacements instead of refunds. Replacement eligibility depends on inventory availability, delivery conditions, product type, and the nature of the issue reported.
Customers may be required to return the original product before a replacement is issued.
Fraudulent Claims and Chargebacks
Prime Container Sales takes fraudulent disputes and chargebacks seriously. Customers are encouraged to contact our support team directly to resolve concerns before initiating disputes with banks or payment providers.
Fraudulent claims, false damage reports, unauthorized chargebacks, or abuse of the refund process may result in denied claims, account restrictions, legal action, or additional recovery fees where permitted by law.
Limitation of Liability
Prime Container Sales shall not be held responsible for indirect, incidental, special, or consequential damages arising from product use, delays, transportation issues, site access limitations, customer handling errors, weather conditions, or circumstances beyond our reasonable control.
Customers are responsible for ensuring proper site preparation, accessibility, permits, and safe unloading conditions before delivery.
Changes to This Returns and Refunds Policy
Prime Container Sales reserves the right to modify or update this Returns and Refunds Policy at any time without prior notice. Updated versions of the policy will be posted on our website with the revised effective date.
Customers are encouraged to review this policy periodically to stay informed regarding return and refund procedures.
Contact Information
If you have questions regarding returns, refunds, cancellations, or replacements, please contact Prime Container Sales through the contact information available on our website. Our customer support team will make reasonable efforts to assist you and resolve concerns in a timely manner.
By purchasing products or services from Prime Container Sales, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy.